Abu Dhabi Police – UAE – Best Practice Certification – 2025 (Digital Fraud Communication Center)
The Digital Fraud Communication Center is a practice addressing digital fraud crimes. The problem was the prevalence of financial and electronic fraud crimes, often through impersonation or social engineering. The method involves a 24/7 operational centre staffed by police personnel and bank representatives. The approach includes processing calls related to financial and electronic fraud and uses proactive measures and awareness campaigns, such as the "Be Careful" campaign, to inform the public.
BPIR Categories
10.2.5 Utilise new techniques for data analysis / automation (AI, RPA, etc.)
15.5.3 Activities to reduce & prevent nuisance/harm
15.6.7 Production (produce service) processes