This best practice is the Dubai Customs (DC) Digital Transformation Strategy, a comprehensive initiative designed to create a smart, paperless, and AI-driven customs ecosystem. The strategy was developed to replace slow, manual processes and to efficiently manage exponential growth in trade volume, which increased by 34% between 2020 and 2024. Its innovative approach involves integrating a full suite of advanced technologies—including AI, Blockchain, IoT, and Robotics—to automate 100% of cus

BPIR Categories

2.2.4 Formulate and review business unit strategy
2.5.3 Develop and deploy action plans & projects
3.2.3 Develop&integrate technology/innovation into concept
14.3.8 Digital Transformation

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