BPIR Categories
1.1.1 Customer performance/satisfaction measurement8.1.1 Leaders develop/manage org culture,vision&values
9.6.2 Manage employee satisfaction
14.3.2 Implement an improvement approach/method/technique
This best practice from Eastern Health Cluster (EHC) is a data-driven model for transforming patient safety culture across 19 hospitals. By leveraging the internationally validated Hospital Survey on Patient Safety Culture (HSOPSC), this initiative enables systematic benchmarking, targeted interventions, and measurable improvements in safety outcomes. This managerial and operational practice is distinguished by its systematic methodology, leadership integration, and actionable outputs that have
8.1.1 Leaders develop/manage org culture,vision&values
9.6.2 Manage employee satisfaction
14.3.2 Implement an improvement approach/method/technique
8.1.1 Leaders develop/manage org culture,vision&values
9.6.2 Manage employee satisfaction
14.3.2 Implement an improvement approach/method/technique