General Directorate of Identity and Foreigners Affairs-Dubai – UAE – International Best Practice Competition – 2025 (Towards Strategic Agility)

This best practice from the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA-Dubai) is the implementation of the Balanced Scorecard (BSC) methodology for strategic planning and performance management. This managerial practice, based on the globally recognized framework from the Balanced Scorecard Institute (USA), provides a structured approach to formulating, deploying, and institutionalizing the organization's strategic plan, ensuring alignment across all departments and

BPIR Categories

2.2.4 Formulate and review business unit strategy
8.1.1 Leaders develop/manage org culture,vision&values
8.1.3 Develop and administer governance system
14.1.1 Design & deploy performance measurement system
14.3.7 Manage transition to change