Ministry of Climate Change and Environment – UAE – International Best Practice Competition – 2025 (Specialized Dog Import Service)

This best practice from the UAE's Ministry of Climate Change and Environment (MOCCAE) is a specialized regulatory service for the importation of trained dogs for medical, emotional, or security purposes. The service, which is a sub-service of the main "Import of pets (cats/dogs)" permit, was designed to balance humanitarian needs with national biosecurity and animal welfare. It is distinguished by its availability as a standard online service, whereas many other countries handle such cases on a

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
3.4.1 Design product/process/service enhancements
6.4.1 Improve process/service performance
13.7 Develop community relations
14.3.8 Digital Transformation