Mohammed Bin Rashid Housing Establishment – UAE – International Best Practice Competition – 2025 (Smart Housing Platform: Redefining Government Service Delivery)

This best practice from the Mohammed Bin Rashid Housing Establishment (MBRHE) is the "Smart Housing Service Platform," a first-of-its-kind, end-to-end digital solution that automates and streamlines 24 essential housing services for Emirati citizens. The platform was created to replace a fragmented, paper-based system that required multiple in-person visits and caused long delays. Its key innovations include the use of AI for real-time eligibility assessments and seamless, proactive API integrat

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
3.2.3 Develop&integrate technology/innovation into concept
3.4.1 Design product/process/service enhancements
13.1 Develop and manage supplier/customer partnerships
14.3.8 Digital Transformation