Ras Al Khaimah Police HQ – UAE – International Best Practice Competition – 2025 (Strategy for Customer-Centric Services)

This best practice from Ras Al Khaimah Police HQ is its "strategy of excellence in providing services," a pioneering, customer-centric strategic framework for the 2023-2026 period. Co-created with extensive input from customers, employees, and partners, the strategy establishes a comprehensive approach to service delivery across six Customer Happiness Centers, focusing on customer-centricity, employee happiness, and operational efficiency through smart transformation and innovation. The impleme

BPIR Categories

2.2.4 Formulate and review business unit strategy
2.5.3 Develop and deploy action plans & projects
14.3.5 Reengineer business processes & systems