Roads & Transport Authority – UAE – Best Practice Certification – 2025 (Taxi Street Hail to E-hail Migration Strategy)

The Taxi Street Hail to E-hail Migration Strategy best practice, also known as the "Hala" initiative. It is described as an exemplary approach to transitioning from street-hailing to e-hailing taxis in Dubai. This initiative is considered a best practice due to the speed with which it has impacted key objectives aligned with the "4 Es": Environment (Reducing deadhead kilometres), Experience (Lowering estimated arrival times and enhancing customer satisfaction), Enrichment (Cutting operational co

BPIR Categories

6.3.2 Provide the service
6.4.1 Improve process/service performance
15.2.4 Service performance e.g. quality/delivery/value