BPIR Core Concepts
Introduction
The developments over the last fifteen years in performance measurement, benchmarking, best practices, quality management, and business excellence provided the inspiration for the idea of an on-line Business Performance Improvement Resource (BPIR). These techniques/concepts are now recognised by experts and organisations the world over as essential ingredients for long-term business success. They are described within this section of the website:
- Performance Measurement
- Benchmarking
- Best Practices
- Quality Management
- Business Excellence
What is Business Excellence?
A key feature of the BPIR member’s area is the use of business excellence models to categorise and present business improvement information. At present in addition to the BPIR’s own categorisation system, members have a choice of selecting either the Baldrige Model, EFQM Excellence Model or Singapore Quality Award Framework through which to view the BPIR databases. Future development includes the addition of more models in order to increase the range of choice for members from different parts of the world.
The following is a brief discussion of what business excellence models are. Included are the key challenges and proven benefits that can stem from their use.
What is Business Excellence?
A key feature of the BPIR member’s area is the use of business excellence models to categorise and present business improvement information. At present in addition to the BPIR’s own categorisation system, members have a choice of selecting either the Baldrige Model, EFQM Excellence Model or Singapore Quality Award Framework through which to view the BPIR databases. Future development includes the addition of more models in order to increase the range of choice for members from different parts of the world.
The following is a brief discussion of what business excellence models are. Included are the key challenges and proven benefits that can stem from their use.
What is Performance Measurement?
Performance Measurement can be best understood through considering the definitions of the words ‘performance’ and ‘measurement’ according to the Baldrige Criteria:
What is a Best Practice?
Best practices are “those practices that have been shown to produce superior results; selected by a systematic process; and judged as exemplary, good, or successfully demonstrated”, these practices are then adapted to fit a particular organisation. Benchmarking is a systematic process used for identifying and implementing best or better practices.
Business Excellence Models
The models used to categorise the information in the BPIR.com members’ area are shown below. The models are underpinned by the latest research in total quality management (TQM), business excellence, best practices and benchmarking. These models are used by 100,000’s of organisations worldwide as a basis for organisational improvement. Categorising BPIR information in this way enables you to quickly identify relevant benchmarks, best practices, expert opinion, and find benchmarking partners and contacts.
History of Quality
The roots of Total Quality Management (TQM) can be traced back to early 1920s when statistical theory was first applied to product quality control. This concept was further developed in Japan in the 40s led by Americans, such as Deming, Juran and Feigenbaum. The focus widened from quality of products to quality of all issues within an organisation – the start of TQM.
The BPIR Improvement Cycle
Whether you are in a large or small company, public or private sector, BPIR will help you to move towards business excellence through benchmarking and applying best practices. To provide you with a fast-track towards business excellence the BPIR’s membership services are accessed through a unique BPIR Improvement Cycle.