Learn how Inner West Council uses real-time community data to shape planning, improve services, and guide strategic decisions.

While most Councils are collecting valuable data from their community, Inner West is harnessing real-time community feedback across multiple touch points to guide service delivery across the organisation.

Through AskYourTeam’s AI sentiment analysis, heat maps, customer satisfaction scoring, and data visualisations, Inner West ensures they consider the customer lens in all aspects of planning.

With thousands of responses collected since late 2024, their community data provides a rich foundation for identifying what the Council is doing well, where challenges lie, and what areas need attention. These insights are actively used in business planning, helping service units align their goals with community needs.

By embedding the customer perspective into decision-making processes, Inner West ensures that strategies are not only operationally sound but also responsive to the lived experiences of its residents. This approach reinforces a culture of continuous improvement and community-first thinking.

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